Northgate Office Park
18 Aureole Avenue
Northwold
Johannesburg
South Africa
Support
Get In Touch.
Whether you need assistance with prepaid electricity, customer support, account enquiries, vendor services or partnership opportunities, our team is here to help.
Contact information
Support, onboarding and partnership enquiries in one place.
Complete the support form and a member of the Nexus Prepaid team will respond as soon as possible.
Monday to Friday
08:00 - 17:00
Public holidays excluded.
How can we help?
Choose the support path that matches your enquiry.
Customer Support
Assistance with electricity purchases, token enquiries, missing tokens, meter issues, account support and customer portal access.
Property & Building Management
Assistance with building onboarding, meter management, property portfolios, resident support and reporting requirements.
Vendors & Agents
Assistance with vendor registration, agent onboarding, transaction enquiries, commission enquiries and operational support.
Business & Commercial Enquiries
Speak to our team regarding commercial properties, multi-site operations, corporate electricity solutions and property management requirements.
Municipal & Utility Enquiries
Discuss prepaid electricity operations, revenue management solutions, customer engagement platforms and utility partnership opportunities.
Send us an enquiry
Create a support case.
Provide as much detail as possible. Meter, account and transaction references help us route your enquiry faster.
Need electricity right now?
Buy electricity or open your customer portal.
Customers can purchase prepaid electricity and manage account activity online.
Nexus Prepaid
Bring customers, meters, payments, and vending into one reliable operating platform.
Start with practical prepaid electricity operations today, then expand into richer reporting, collections and utility services when you are ready.