Customer Mobile Application
Prepaid electricity in your pocket.
The Nexus Prepaid Mobile App gives customers convenient access to electricity purchases, account information, receipts, support services and account activity from anywhere.
Mobile self-service
Designed for customers who need electricity access on the move.
Whether at home, at work or on the move, customers can manage their prepaid electricity services directly from their mobile device.
App feature
Buy Electricity Anytime
Purchase prepaid electricity securely from your mobile device. No queues. No paperwork. No unnecessary delays.
Buy prepaid electricity
Receive tokens instantly
Access receipts
View transaction history
Manage multiple accounts
App feature
Access Your Token History
Need an old token? The app keeps your electricity purchase history available when you need it.
View previous purchases
Reprint tokens
Access receipts
Review account activity
App feature
Manage Your Account
Stay connected to your electricity account and keep important account details close at hand.
Account information
Linked meters
Property information
Contact details
Account notifications
App feature
Submit Support Requests
Customers can log support requests directly from the mobile app and track progress through the Nexus Support Centre.
Missing token
Payment enquiry
Meter issue
Refund request
Account support
General support
App feature
Stay Informed
Receive important account and service updates where notifications are supported.
Successful purchases
Token delivery confirmations
Support case updates
Service notifications
Planned outage notices where applicable
Designed for real customers
Self-service for residents, tenants, businesses and utility customers.
Residents
Manage household electricity purchases quickly and easily.
Property Tenants
Access prepaid electricity services linked to your property.
Businesses
Monitor electricity purchases across commercial accounts.
Municipal Customers
Access customer self-service features through participating utility programmes.
Key features
Everything customers need for mobile prepaid electricity self-service.
Manage your prepaid electricity account from anywhere.
Nexus Prepaid
Bring customers, meters, payments, and vending into one reliable operating platform.
Start with practical prepaid electricity operations today, then expand into richer reporting, collections and utility services when you are ready.