STG Nexus Prepaid is committed to protecting the privacy and security of personal information.
This Privacy Policy explains how we collect, use, store, protect and disclose information when customers, vendors, agents, property managers, staff members and other authorised users access Nexus Prepaid services, websites, mobile applications, customer portals and related systems.
STG Nexus Prepaid ("Nexus Prepaid", "we", "our", or "us") is committed to protecting the privacy and security of personal information.
By using Nexus Prepaid services, you acknowledge and agree to the practices described in this Privacy Policy.
We may collect the following categories of information when providing prepaid electricity and related services.
We use information only for legitimate service, operational, security and compliance purposes.
We do not sell personal information.
Information may be shared only where necessary with authorised service providers involved in delivering Nexus services.
All service providers are required to process information only for authorised business purposes.
Nexus Prepaid applies reasonable technical and organisational measures to protect information against unauthorised access, loss, misuse, alteration, disclosure and destruction. Access to information is controlled according to user roles, operational responsibilities and security policies.
Information is retained only for as long as required to deliver services, maintain transaction history, resolve disputes, meet audit requirements, comply with legal obligations and support operational reporting. Retention periods may vary depending on the type of information and applicable legal requirements.
Subject to applicable laws, users may request the following. Requests may be submitted using the contact details below.
Our website and applications may use cookies and similar technologies to improve user experience, maintain secure sessions, measure website performance and support functionality. Users may manage cookie settings through their browser preferences.
Nexus Prepaid may integrate with third-party services including payment providers, communication services, utility platforms and other authorised systems. These third parties maintain their own privacy policies and processing practices.
Nexus Prepaid services are not intended for use by children without the supervision of a parent, guardian or authorised account holder.
We may update this Privacy Policy from time to time. Updated versions will be published on our website and will become effective from the date of publication.
Nexus Prepaid processes personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African laws and regulations. We are committed to ensuring that personal information is processed lawfully, fairly, transparently and securely.
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact STG Nexus Prepaid.
Start with practical prepaid electricity operations today, then expand into richer reporting, collections and utility services when you are ready.