These Terms and Conditions govern access to and use of Nexus Prepaid services, including prepaid electricity purchases, payments, support, portals and mobile applications.
These Terms and Conditions govern access to and use of the Nexus Prepaid platform, website, customer portal, mobile applications, vending services, support services and related systems. By accessing or using Nexus Prepaid services, you agree to be bound by these Terms and Conditions. If you do not agree to these Terms, you should not use the platform.
These Terms and Conditions govern access to and use of the Nexus Prepaid platform, website, customer portal, mobile applications, vending services, support services and related systems.
By accessing or using Nexus Prepaid services, you agree to be bound by these Terms and Conditions.
If you do not agree to these Terms, you should not use the platform.
For the purposes of these Terms:
Users may only use Nexus Prepaid services for lawful and authorised purposes.
Nexus reserves the right to suspend or terminate access where misuse is detected.
Customers are responsible for ensuring that the correct meter number, account information and payment information are supplied.
Once a valid electricity token has been successfully generated and delivered, the transaction is generally considered complete.
Customers should verify meter details before confirming payment.
Tokens may be delivered through on-screen confirmation, the Customer Portal, mobile applications, email, SMS or approved vending channels.
Delivery times may vary depending on network availability, communication providers, payment providers and external service availability.
Where supported, customers may request token reprints, transaction history and receipt copies.
Nexus may require verification before releasing transaction information.
All payments are subject to payment provider approval, banking network availability, security validation and fraud prevention controls.
Nexus does not control external banking systems or payment providers and cannot guarantee uninterrupted availability of third-party payment services.
Refunds and reversals are subject to investigation and approval.
Approved refunds will be processed according to applicable operational and financial procedures.
Support requests may be submitted through the Customer Portal, mobile applications, website support forms or approved support channels.
Support requests may be recorded and retained for quality assurance, audit, compliance and dispute resolution purposes.
Users are responsible for maintaining password confidentiality, protecting login credentials and reporting unauthorised account activity.
Nexus is not responsible for losses resulting from credential sharing or user negligence.
Nexus aims to provide reliable platform availability but does not guarantee uninterrupted service.
Scheduled maintenance, upgrades, provider outages, communication failures, utility interruptions or circumstances beyond our control may affect service availability.
Nexus may rely on third-party providers including payment service providers, communication providers, utility providers, hosting providers and technology partners.
Nexus is not responsible for failures caused by third-party systems outside its direct control.
To the maximum extent permitted by law:
Nothing in these Terms limits rights that cannot legally be excluded under applicable law.
Nexus may maintain transaction records, audit logs, support records, security logs and operational records.
These records may be retained for compliance, legal, financial, audit and operational purposes.
Personal information is processed in accordance with the Nexus Prepaid Privacy Policy.
Users should review the Privacy Policy for information regarding data collection, usage, storage and protection.
Nexus reserves the right to update these Terms and Conditions at any time.
Updated versions will be published on the website and become effective upon publication.
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.
STG Nexus Prepaid, Northgate Office Park, 18 Aureole Avenue, Northwold, Johannesburg.
Telephone: 011 568 3353
Email: info@stgnexus.com
Website: www.nexusprepaid.co.za
By using Nexus Prepaid services, you acknowledge that you have read, understood and agreed to these Terms and Conditions.
If you have questions about these Terms and Conditions, prepaid electricity purchases, refunds, support or account access, please contact STG Nexus Prepaid.
Start with practical prepaid electricity operations today, then expand into richer reporting, collections and utility services when you are ready.